SHIPPING:
Bergman Racing Supply cannot be responsible for shipping errors. Within 48 hours of receipt of each shipment, any shortage, wrong parts, concealed damage, etc., must be reported and pre-authorized for return by a Bergman Racing Supply salesperson. Shipping charges on all returns must be prepaid. Products returned collect will not be accepted. Normal shipping is via UPS ground. Overnight, 2-day and 3-day delivery services are available. Please check with us for availability of Saturday delivery service in your area. A street address is required for shipping - shipments cannot be delivered to a P.O. Box. USPS only will deliver to Military APO/FPO boxes. Freight charges are calculated at time of shipment and are included in your invoice.
BACKORDERS:
While most items are in stock for immediate shipment, occasionally an item will be backordered and shipped when available. Please contact us promptly if you wish to cancel a backorder.
REFUSED ORDERS:
All refused orders are subject to a 20% restocking charge. The customer is responsible for all shipping costs for returning a refused order.
DAMAGE OR SHORTAGE CLAIMS:
Please check your order carefully against our packing list on receipt of the shipment, and notify us of any missing items within two (2) business days. You must initiate claims for damaged merchandise directly with the delivering carrier. Retain ALL packing materials and contact the carrier immediately. Each shipment from Bergman Racing Supply is fully insured by the carrier and all claims must be made through them. Bergman Racing Supply is not obligated to initiate or handle damage claims for you.
RETURNS AND EXCHANGES:
Please contact a Bergman Racing Supply sales representative to report any shortage, wrong parts, concealed damage, etc. after receiving your shipment, and prior to returning any merchandise. All returns must have a Return Authorization Number showing on the return shipping label or they will be refused by our receiving department. Pack your return so items will not be damaged during shipment. Returns must be shipped prepaid (no CODs will be accepted) and should be insured. Returns must be in original boxes, in new, undamaged, unmodified and resalable condition. We will exchange, refund, or issue a store credit for returned items resalable as new. No returns will be accepted more than 30 days after date of invoice. Special order items are NOT returnable. |
